The Official Bits, Written With a Wink

Welcome to Two Tweens® — where candy floss reigns supreme

These terms are here to keep things fair, fun, and above board… and to explain all the important stuff in plain English. Because nobody should need a law degree to order some fluffy magic.

💳 Payment: Real Money Only (Candy Coins Don’t Count)

All payments must be made in real, spendable currency. No Monopoly money, chocolate coins, or IOUs accepted. We reserve the right to decline orders that seem shady, spammy, or cursed by bad sugar karma.

We accept all the usual grown-up ways to pay — securely, of course — so you can spend less time stressing and more time dreaming about your colourful candy floss. Once you hit “buy,” your treat is officially on its way (metaphorically, but still exciting).

Fun fact: All prices are in NZD.

🍭 Refunds & Swirls: Candy Floss Isn’t Returnable

Our candy floss is made fresh for you, and every tub, swirl, and rainbow puff is designed to arrive light, fluffy, and fabulous.

We don’t accept returns or offer refunds — but if we send the wrong flavour, or your order arrives looking like it survived a tiny sugar tornado, please let us know within 48 hours. Send a photo (and maybe a sad emoji 😢), and we’ll make it right.

Because nobody likes a sad candy-floss story — not even our tween taste tester.

📦 Delivery: From Our Kitchen to Your Celebration

Once your order leaves our hands, it’s in the care of the postal pros (who we assume don’t wear aprons or argue over swirl placement).

Please order with plenty of time for your celebrations, especially if you’re prone to last-minute party panic!

We’ll send you tracking details, so you can watch your candy floss journey — kind of like a magic owl, but fluffier.

If your order is late or arrives a little squished, just flick us a message. We’ll fix it, tween-promise. 💕

⚠️ Allergies & Ingredients

We list all the usual suspects — nuts, gluten, dairy, and a little kitchen magic — right there in the ingredients.

If you have allergies, double-check before ordering. While we’d love to share our candy floss with everyone, some ingredients are like uninvited party crashers.

Note: All candy floss is made in a kitchen where allergens are present. Also, where rainbow sugar sometimes ends up on the ceiling. #FamilyLife

🎈 Candy Floss Care Tips

Keep your tubs sealed until ready to enjoy
Store in a cool, dry place (humidity is the enemy of fluff!)
Avoid pressing down on the swirls — candy floss likes its cloud-like shape
Enjoy promptly — best eaten fresh and full of fluffiness

🚫 Don’t Swipe Our Stuff

All our branding, photos, puns, and candy-floss poetry are original creations — powered by sugar highs, imagination, and endless hours perfecting the perfect swirl.

Two Tweens® is a registered trademark. Please don’t copy, borrow, or “get inspired” in a suspiciously identical kind of way.

Want to share the candy floss love? Just ask — we’re usually flattered and probably covered in sugar.

⚖️ Liability (Or Why We’re Not Responsible for Fluff Overload)

We spin with love, but we can’t be responsible for:

Candy floss clouds taking over your living room
Sudden rise to fame as the “Floss Hero”
Sugar moustaches becoming your signature look
Delivery delays (postal elves move at their own pace)
Pets following candy fluff like it’s treasure

We bring the magic — the chaos? That’s all you. And honestly, we wouldn’t have it any other way.

🔄 Tweaks to the Rules

We might tweak these terms every now and then — just like we occasionally tweak a swirl (more colour? always yes).

We’ll keep things fair, fun, and transparent — no sneaky stuff, just a sprinkle of change.

📬 Got Questions? Let’s Chat!

If you’ve read this far — congrats! You deserve a swirl.

Questions, concerns, or just want to tell us our candy floss changed your life? Reach out via the Contact Us page or email sales@twotweens.co.nz, and we’ll get back to you faster than you can say “rainbow swirl.”

🕵️♀️ Privacy: We’re Not Weird

We don’t spy, snoop, or sell your info to shady sugar cartels. When you shop with us, we collect just enough info to get your candy floss to your doorstep (and maybe send a sweet update if you say yes).

Your data’s safe, sound, and stored securely — zero funny business.

📸 Candy Floss Fame (User-Generated Content)

Tag us in your pics, send glowing reviews, or share your candy floss haul — first of all, you’re our favourite.

We might repost your sugary masterpiece on our site or socials (with proper credit). Want to stay anonymous? Just let us know — your candy floss fame is safe with us.

🎂 Age Check

If you’re under 18, grab a grown-up to place the order. Sugar highs + bedtime arguments = not our responsibility.

🏷️ Promo Codes & Magical Discounts

Sometimes we offer codes, discounts, or promotions — because we’re feeling generous (or hyped up on rainbow sugar).

These deals might vanish at any moment. Use ’em while they’re fresh!

🌐 Outside Links & Other Lands

We might link to other fun places — socials, collaborators, or articles. Once you click away, we can’t vouch for what happens next.

Browse safely… and maybe come back for more candy floss!

🎉 That’s All, Floss Besties!

You made it to the end. Gold star. Virtual high five. Actual candy floss? Maybe.

If you’re ever unsure about anything, just reach out — we’re always here to help (and snack).

With fluff and sass,
The Two Tweens Team

P.S. Scroll to the bottom for all official Shopify policies.