The Official Bits, Written With a Wink
Welcome to Two Tweens®—where the cakes are cute, the cookies don’t mess around, and the only thing serious is our love for baked goods. These terms are here to keep things fair, fun, and above board… and to explain all the important stuff in plain English (because no one should need a law degree to buy dessert).
💳 Payment: Real Money Only, Please (Chocolate Coins Don't Count... We Checked)
All payments must be made in real, spendable currency. No Monopoly money, chocolate coins, or IOUs accepted. We reserve the right to decline orders that seem shady, spammy, or cursed by bad cookie karma.
We accept all the usual grown-up ways to pay—securely, of course—so you can spend less time stressing and more time dreaming about frosting. Once you hit “buy,” your goodies are officially in the oven (okay, metaphorically... but still exciting).
Fun fact: All prices are in NZD, just like our flour-covered aprons.
🍪 Refunds: Cookies Aren’t Returnable (And That’s a Good Thing)
Our treats are baked fresh just for you—no factory lines here! Since our goodies are meant to be enjoyed fresh and fabulous, we don’t accept returns or offer refunds.
BUT! If we send you the wrong flavour or your order arrives looking like it survived a rollercoaster ride, please let us know within 48 hours. We’ll need a photo (and a sad emoji face 😢 if you feel like it), and we’ll do our very best to make it right.
Because nobody likes a sad cookie story—not even our tween taste tester (and she has very strong opinions).
📦 Delivery: From Our Oven to Your Door
Once your order leaves our hands, it’s in the care of the postal pros (who we assume do not wear aprons or argue over sprinkle placement). Please order with time to spare for your celebrations, especially if you are prone to last-minute party panic!
We’ll send you tracking details, so you can follow your goodies' journey—kind of like waiting for a magic owl, but with more butter.
If your order is late or arrives looking like it joined a rugby scrum, just flick us a message. We’ll fix it, tween-promise. 💕
⚠️ Allergies: Read This Before You Dive In!
We list all the usual suspects—nuts, gluten, dairy, eggs, and a bit of kitchen magic—right there in the ingredients.
If you’ve got allergies, it’s definitely your call to double-check before ordering. Because while we’d love to share our goodies with everyone, some ingredients are like party crashers nobody invited.
Note: Everything is made in a kitchen where allergens are present. Also, where frosting sometimes ends up on the ceiling. #FamilyBakingLife
🚫 Don’t Swipe Our Stuff
All our branding, photos, puns, and pastry-related poetry are original creations—powered by midnight baking, sugar rushes, and endless hours of finding just the right way to present the final product.
Two Tweens® is a registered trademark (we know, fancy right?), so please don’t copy, borrow, or “get inspired” in that suspiciously identical kind of way.
Want to share the cookie love? Just ask—we’re usually flattered and probably covered in frosting.
🐻 Mr Sprinkles: Our Traveling Mascot & Fun Ambassador
Mr Sprinkles is not just any mascot—he’s the life of the party! Each month, one lucky person will win a golden ticket to welcome Mr Sprinkles into their home. He’ll be posted straight to you, ready for adventures, cake parties, and general fun chaos.
Treat Mr Sprinkles kindly (he’s sensitive to cookie crumbs in his hair), but make sure you definitely have fun with him. Snap pics, tag us, and share the good times—because Mr Sprinkles loves making new friends and showing off his best party moves.
By joining in on Mr Sprinkles’ escapades, you agree to take good care of him (no dunking in milk without permission), and to send him back to us safely so he can keep spreading joy elsewhere.
⚖️ Our Liability (Or Why We’re Not Taking the Blame)
We bake with love, but we can’t be responsible for:
- Cookie fights turning your living room into a crumb war zone
- Your sudden rise to fame as the “Dessert Hero”
- Frosting mustaches becoming your signature look
- Delivery delays (postal elves move at their own pace)
- Pets following cookie crumbs like they’re on a treasure hunt
We bring the sweetness, but the chaos? That’s all you—and honestly, we wouldn’t have it any other way.
🔄 Changing the Rules (Just a Little)
We might tweak these terms every now and then—just like we occasionally tweak a cookie recipe (more chocolate? always yes). So pop back in once in a while if you like reading fine print with your hot choccy.
We’ll keep things fair, fun, and frosted with transparency. No sneaky stuff—just the occasional sprinkle of change.
📬 Got Questions? Let’s Chat!
If you’ve read this far—congrats, you deserve a cookie. Seriously.
Got a question, concern, or just want to tell us our candy floss changed your life? We’re all ears (and probably crumbs). Reach out via the Contact Us page or flick us an email at sales@twotweens.co.nz, and we’ll get back to you faster than you can say “double chocolate chip.”
🕵️♀️ Privacy: We’re Not Weird Like That
We don’t spy, snoop, or sell your info to shady cookie cartels. When you shop with us, we collect just enough info to get your order to the right doorstep (and maybe send you the occasional sweet update if you say yes).
Your data’s safe, sound, and stored like we’d want our own to be—securely and with zero funny business.
📸 Cookie Fame (a.k.a. User-Generated Content)
If you tag us in your pics, send glowing reviews, or share your cookie hauls on social media, first of all—you’re our favourite. Just know that we might proudly repost your delicious moment on our site or socials (with proper credit, of course).
If your frosting-stained fingers want to stay anonymous, let us know—we’ll keep your cookie fame private.
🎂 Are You Old Enough to Click “Buy”?
If you’re under 18, grab a grown-up to place the order. Why? Because sugar highs and bedtime arguments aren’t our legal responsibility. Plus, adults have the credit cards. (Sorry, kids.)
🏷️ Promo Codes & Magical Discounts
Sometimes we offer special codes, discounts, or promotions because we’re feeling generous—or maybe just hyped up on sprinkle fumes.
These deals might disappear, change, or vanish into frosting fog at any moment. Use ’em while they’re fresh!
🌐 Outside Links & Other Lands of the Internet
We might link to other cool places—our socials, collaborators, or articles we think are fun. But once you click away from our sweet little corner, we can’t vouch for what happens next.
Browse safely and maybe come back for more cake?
🎉 That’s All, Cookie Besties!
You made it to the end. Gold star. Virtual high five. Actual cookie? Maybe.
If you’re ever unsure about anything, just reach out—we’re always here to help (and snack).
With sugar and sass,
The Two Tweens Team
P.S. If your into small print, please keep scrolling to the bottom of the page where you can dive into all the Official Shopify Policies.
