Welcome to Two Tweens® — where candy floss reigns supreme!

These terms are here to keep things fair, fun, and above board… and to explain all the important stuff in plain English. Because nobody should need a law degree to order some fluffy magic.

💳 Payment: Real Money Only (Candy Coins Don’t Count)

All payments must be made in real, spendable currency. No Monopoly money, chocolate coins, or IOUs accepted. We reserve the right to decline orders that seem shady, spammy, or cursed by bad sugar karma.

We accept all the usual grown-up ways to pay — securely, of course — so you can spend less time stressing and more time dreaming about your colourful candy floss.

Once you've placed your order, we'll get it into our production schedule, ready for your special occasion.

Fun fact: All prices are in NZD.

🍭 Refunds & Swirls: Candy Floss Isn't Returnable

Our candy floss is made fresh for you, and every tub, swirl, and rainbow puff is designed to arrive light, fluffy, and fabulous.

Because candy floss is a food product, we don't accept returns or offer refunds for a change of mind.

But if we send the wrong flavour, your order arrives damaged, or something isn't quite right, please let us know as soon as possible, ideally within 48 hours. Send a photo (and maybe a sad emoji 😢), and we'll make things right in accordance with your rights under New Zealand consumer law.

Because nobody likes a sad candy-floss story — not even our tween taste tester.

📦 Delivery: From Our Kitchen to Your Celebration

We're keeping the fluff local!

Two Tweens® currently delivers throughout Auckland, with a flat delivery fee that will show at check out, regardless of how many treats you order.

We carefully schedule production and dispatch around your selected event date, so your candy floss arrives ready for the big celebration.

Once your order leaves our hands, it's in the care of the courier pros (who we assume don't wear aprons or argue over swirl placement).

We'll send you tracking details so you can follow your candy floss journey — kind of like a magic owl, but fluffier.

Please order with plenty of time for your celebration, especially if you're prone to last-minute party panic!

If your order is delayed or arrives looking a little squished, flick us a message. We'll help sort things out. Tween-promise. 💕

⚠️ Allergies & Ingredients

Our candy floss is made using ingredients that are gluten free, dairy free and nut free.

Some of our products come with optional sprinkles, which contain SOY.

We list ingredients and relevant allergen information on our products, so please double-check before ordering, particularly if you're buying for someone with food allergies.

Our candy floss is prepared in a dedicated, cleaned production area, with care taken to minimise cross-contact.

Because surprises belong at birthday parties, not on ingredient labels!

🎈 Candy Floss Care Tips

Keep your tubs and cakes sealed until you're ready to enjoy them.

Store in a cool, dry place — humidity is the enemy of fluff!

Keep away from heat, moisture and direct sunlight.

Avoid pressing down on the swirls — candy floss likes its cloud-like shape.

Look after your fluff, and it'll look after your sweet tooth!

🚫 Don't Swipe Our Stuff

All our branding, photos, puns, and candy-floss poetry are original creations — powered by imagination and endless hours perfecting the perfect swirl.

Two Tweens® is a registered trademark. Please don't copy, borrow, or “get inspired” in a suspiciously identical kind of way.

Want to share the candy floss love? Just ask — we're usually flattered and probably covered in sugar.

⚖️ Liability (Or Why We're Not Responsible for Fluff Overload)

We spin with love, but we can't be responsible for:

• Candy floss clouds taking over your living room

• Sudden rise to fame as the “Floss Hero”

• Sugar moustaches becoming your signature look

• Pets following candy fluff like it's treasure

• The uncontrollable urge to order more

While we take care preparing and dispatching your order, courier delays and circumstances outside our control can occasionally happen.

Nothing in these terms excludes or limits your rights under the New Zealand Consumer Guarantees Act or other applicable consumer laws.

We bring the magic — the chaos? That's all you. And honestly, we wouldn't have it any other way.

🔄 Tweaks to the Rules

We might tweak these terms every now and then — just like we occasionally tweak a swirl (more colour? always yes).

We'll keep things fair, fun, and transparent — no sneaky stuff, just a sprinkle of change.

Any changes will be published on our website and won't take away rights you already have.

📬 Got Questions? Let's Chat!

If you've read this far — congrats! You deserve a swirl.

Questions, concerns, or just want to tell us our candy floss changed your life?

Reach out via our Contact Us page or email sales@twotweens.co.nz, and we'll get back to you faster than you can say “rainbow swirl.”

🕵️♀️ Privacy: We're Not Weird

We don't spy, snoop, or sell your info to shady sugar cartels.

When you shop with us, we collect the information needed to process your order, arrange delivery and communicate with you. We may also send marketing updates if you've opted in.

We handle personal information in accordance with our Privacy Policy and applicable New Zealand privacy law.

Zero funny business.

📸 Candy Floss Fame (User-Generated Content)

Tag us in your pics, send glowing reviews, or share your candy floss haul — first of all, you're our favourite.

We love seeing our candy floss out in the wild!

We may ask your permission to repost your sugary masterpiece on our website or socials, with proper credit.

Want to stay anonymous? Just let us know — your candy floss fame is safe with us.

🎂 Age Check

If you're under 18, grab a grown-up to place the order.

Sugar highs + bedtime arguments = not our responsibility.

🏷️ Promo Codes & Magical Discounts

Sometimes we offer codes, discounts, or promotions — because we're feeling generous (or hyped up on rainbow sugar).

Promotions may have specific conditions, minimum order quantities or expiry dates, which we'll explain when they're offered.

These deals might vanish when the promotion ends. Use 'em while they're fresh!

🌐 Outside Links & Other Lands

We might link to other fun places — socials, collaborators, or articles.

Once you click away, we can't control the content or privacy practices of those websites.

Browse safely… and maybe come back for more candy floss!

🎉 That's All, Floss Besties!

You made it to the end. Gold star. Virtual high five. Actual candy floss? Maybe.

If you're ever unsure about anything, just reach out — we're always here to help (and snack).

With fluff and sass,
The Two Tweens Team

P.S. Scroll to the bottom for all official Shopify policies.